Reference

Your Rights and Our Rules at 4kxx

Access to 4kxx depends on your local law and whether your region is eligible — we do not override that, and we do not pretend otherwise.

Account EligibilityWallet TermsJurisdiction NoticeUser RightsContact Paths
4kxx Your Rights and Our Rules at 4kxx
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling are not afterthoughts here. We apply encryption to account credentials, session tokens, and any personal data stored on our platform. Here is what that means in practice for you.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time through the Help Centre.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — bKash, Nagad, or Rocket — so you do not re-enter it each visit.

Account Security

Login uses OTP verification tied to your registered mobile number. If you receive an OTP you did not request, change your account password immediately and contact us via live chat.

Requesting Changes

To update personal details, correct an error, or request account deletion, log in and go to Account Settings, or contact us by email with your account ID and the specific change you need.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request to access or delete your data, use one of the channels below. We handle legal and account queries separately from general support — flag your message as a legal or account matter so it reaches the right team.

Live Chat Open the chat widget from any page on 4kxx. Mark your query as an account or legal matter and a dedicated team member will pick it up.
Email Support Send your legal or data request to our support address. Include your registered account ID so we can locate your record without delay.
Account Help Centre Log in and navigate to Account Settings, then select Help. From there you can submit a formal dispute or a data access request directly tied to your account.

Common Legal and Account Questions

These are the questions we hear most often about eligibility, data, and account rights. If yours is not here, the support channels above are open.

Access depends on your local law and whether your area is an eligible region. We recommend checking your local regulations before opening an account, as eligibility is not uniform across all locations.

No. Your bKash PIN and Nagad login stay within those apps. We receive only a transaction confirmation from the wallet provider — your credentials never pass through our platform.

Log in, go to Account Settings, and submit a data access request through the Help Centre. Alternatively, email us with your account ID and we will respond within the timeframe required by applicable law.

We retain your data for the period required by law after closure, then delete it. You can request confirmation of deletion once that retention period has passed by contacting us via email.

We notify you through your registered account before any changes take effect. Continuing to use 4kxx after that notice means you accept the updated terms. We do not make changes without prior notice.

Contact us via live chat or email and flag it as a legal or account dispute. Include your account ID and a description of the issue so the right team can review it promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.